Case

Accelerating LEAN efforts at Unik to improve alignment, customer services, and lead time reduction

LEAN & Agile Consulting | Unik

The “Lean Light Towers” was at the core of the consulting project that Business Learning designed and led specifically for Unik System Design. Now with ECTS certifications in LEAN management, the Unik employees run effective LEAN projects, with expertise in project implementation, stakeholder alignment, customer service and lead time reduction. 

Founded in 1985, Unik System Design is a market-leading player with more than 35 years of experience and 230 committed employees developing and operating digital solutions to eliminate manual work and automate processes for higher efficiency.

Challenge

Unik System Design reached an impasse when attempting to implement a LEAN approach within their organization’s processes. Due to a poor understanding of the LEAN principles and having no clear KPIs for the departments, the company asked Business Learning for assistance in optimizing their processes and eliminating the frustrations of customers and employees.

Approach

In order to fulfil Unik's needs for improvement, Business Learning ran a LEAN program with a team of leaders who wanted to create change in their business units. The program aimed at aligning stakeholders across the company and implementing small projects, such as: reducing lead time, improving customer service, and improving the overall NPS. Later in the process, Business Learning conducted a customized program designed for Unik called “LEAN Light Towers” which helped the leaders conclude the projects while giving a benefit to the company that could cover the cost of the training and time spent. Together with the leaders from Unik, Business Learning established A3 plans with clear and tangible KPIs that would serve as a guide in communicating the intent of the LEAN plan and the current status.

Impact

Business Learning witnessed how the Unik team surpassed the cost of the training program in the first round of the improvement projects and how the steering committee successfully ran additional rounds of improvement projects successfully. When the consulting was finalized, Unik's employees learned how to effectively run a LEAN improvement project, attested through the ECTS certifications in LEAN management that they acquired as a part of the program.

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